We accept all major credit cards thru our own credit card processing and Paypal. Sales tax will be added on for all sales within CA.
Important Notes on Delivery of This Item:
- PLEASE INSPECT ALL PACKAGES BEFORE SIGNING THE BILL OF LADING FORM, NOTE ALL NECESSARY REMARKS ON THE FORM. WE WILL REPLACE ALL NECESSARY PARTS FOR YOU ACCORDING TO THE BILL OF LADING FORM. NO EXCEPTION*
- MOTOR FREIGHT COMPANY WILL CALL IN ADVANCE TO ARRANGE DELIVERY TIME WITH CUSTOMERS. NO INSIDE DELIVERY/SOME ASSISTANCE MIGHT NEEDED WHEN SHIPMENT IS DELIVERED
- 7 to 14 Business Days After Processing
This is an oversized item that is shipped through a freight company and will arrive at your address about 7 to 14 business days after leaving our warehouse. The freight company will contact you in advance to schedule a delivery date and time.
- Once the Truck Reaches Your Delivery Address?
The item will be delivered from the rear of the truck at your address. You will be required to accept and remove the merchandise from the rear of the truck. The freight company will NOT take it inside.
Because oversized items are heavy and often difficult to handle, we strongly recommend that you have help available to remove the product from the truck and move it to its final location.
- Before You Sign for the Delivery
Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. Please keep in mind that it is normal for the packaging to show some wear.
- If There is Visible Damage to the Package's Contents
If there is visible content damage, refuse delivery of the order and contact a Customer Service associate by calling 1-626-310-0460. Please have your order number available when you call. Your order number can be located on your invoice.
- Geographic Limitations on Delivery of this Item
Please note: Oversize items cannot be shipped to Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO addresses. At this time, delivery is limited to street addresses in the 48 contiguous states.
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All of our furniture is brand new from the importer in it's original box and packaging, some items may be re-packaged for shipment. Some products may require assembling. We do not stock these items so we can bring you the lowest prices therefore they may be out of stock temporarily at the time of purchase and may take up to 6 weeks to get back in stock. We do require photos of any damaged items before we file a damage claim, small nicks and scratches are not covered by FEDEX/trucking company damage claims. Damage during shipping has to go thru FEDEX/Trucking company claims department for re-imbursement for damages only if the shipping insurance is paid for. Please ask us any questions you might have by e-mail and we will get back to you as soon as possible. All non-damage returns may incur a 30% restocking fee and must file within 7 days after the receiving. Shipping and handling fees are not refundable and RMA No must be obtain prior returning. Buyer is responsible for shipping costs incurred shipping products back and unauthorized return will not be accepted. Please note that we will not be liable for any damage or discrepancies after the packages has been accepted upon delivery. We will warranty parts and any hardware needed for the item.
Tel: 626-310-0460, Mon-Fri, 10am-3pm Pacific Time